First you made me laugh, then you made me say ouch...you tilted the console while it was still spinning (just to let everyone know while the game is not playing in the console while it's in the dash the disk is still spinning at a low speed but you still can cause scratches while tilting)...though it's funny you post something like this because I have a machine which I just received which has almost the same problem, it goes to open then shut's itself (the tray doesn't come out at all - so cog spins forward then back as if button was pressed twice quickly) then if I do it again it opens..I will work on it today but I do have some homework and stuff to do..I think this is happening because the dvd drive has not been set in the console properly but I am also going to pull this particular dvd drive apart as it scratches disks (so the owner says)

gigabite
EDIT: Just a sec is that M$ sticker still enact?? If so send it back to M$ mate