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alan_poh
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« on: August 17, 2010, 08:18:19 AM » |
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Anyone knows where to find the test reports for the Xbox 360?
The names of the reports are test for EMC, LVD and R&TT.
These 3 test i need in order to be eligible to sell Xbox 360 consoles.
Those test are made by some Labs for the Microsoft, and they shows that the Xbox 360 is safe when you turn it on, and bla bla bla...
all just bull$#!ts, but I need them.
If anyone can help me, i'll be very gratefull...
thanx!
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No_Name
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« Reply #1 on: August 17, 2010, 01:16:02 PM » |
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As in an individual seller or as a retailer?
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alan_poh
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« Reply #2 on: August 17, 2010, 08:51:13 PM » |
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As in an individual seller or as a retailer?
i have an enterprise opened.... I want to buy from a reseller and then sell it to the final customer..... so far I found a reseller (B2B), and I have an agreement to buy from him and then sell the Xboxes 360 to customers (my would be a B2C)... but without those test reports I can't do it.... besides tose 3 test reports I must have a Declaration of Conformity (which I already have cause it's easy to find on the web, look http://rapidshare.com/files/413591830/DoC-360Console.pdf), but those 3 test reports which i need, they are hard to find....didnt find them and was searching for days...nothing so far... thats because i posted in here this topic... if someone can help please....thanx! |
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oddysea
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« Reply #3 on: August 18, 2010, 06:44:23 AM » |
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No experience in this, might help if I knew what EMC, LVD and R&TT stand for.
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alan_poh
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« Reply #4 on: August 18, 2010, 08:50:29 AM » |
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No experience in this, might help if I knew what EMC, LVD and R&TT stand for.
the problem is this: I live in Croatia, here the Xbox 360 isn't supported officially by Microsoft, so they aren't neither selling them in here. (for example in Italy and other European countries Microsoft is the distributor of Xbox 360, in my country not, at least by now). Ok, now...go look at the package of the Xbox 360, you can see a small symbol "CE!", that symbol means that the Xbox 360 has been tested succesfully by some standards (tests of voltage, current, radio waves etc).... That symbol is recognized by all the european coutries and if someone wants to sell the Xbox 360 he can do it freely (but only in those coutries). Croatia so far isn't in the European union, and because of that we have our own (stupid) laws. One of that is that we don't recognize that "CE!" symbol that means the xbox 360 is safe for playing etc... Now, I want to buy the Xbox 360, import them in Croatia and sell them in here legally. But, I can't do that without those 3 Test reports (EMC, LVD, R&TT). If i manage to get those 3 test reports along with the Declaration of Conformity (which i already have, look the attachment, i found it easy on the internet) then i would get by the authorities a legal permission to sell the Xbox 360 consoles here. So far i mailed every damn Microsoft e-mail, some resellers and nothing, zero points...the answers were "we apologize but we bla bla bla".... The stupid thing is that microsoft is hidding those 3 test reports like a snake his legs!! But without any sense. Any electronical device has to be tested by those 3 standards (to name some Playstation 2&3, TV's, Nintendo, Mp3 players etc...), and any company which is producing them is freely giving those test, but not the microsoft... so far i run only in some low position people in Microsoft and they don't have a clue about what im talking about.... that's the reason i posted in here this topic....i thought maybe some reseller or anyone, anybody can help me with this.... I have an agreement with a reseller in Italy, i have all the other legal papers done, i just need those 3 test reports to start this. LVD stands for Low Voltage Directive the EMC would be: Electromagnetic Compatibility.... http://ec.europa.eu/enterprise/sectors/electrical/emc/the R&TT woudl be: Radio and Telecommunications Terminal Equipment.... http://http://ec.europa.eu/enterprise/sectors/rtte/index_en.htm |
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l_oliveira
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« Reply #5 on: August 18, 2010, 09:38:17 AM » |
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Maybe you're not telling them what you want properly and they think you're looking for information so you can "exploit" their system (yeah I'm joking, you know)
I am sure you're just talking to the wrong people. Try their sales department and you should be able to get what you want if you ask for the "declaration of compliance" and name the specific ones you need. It's impossible that the sales department (preferably and European one as they will be aware of the laws for the region) will know what and why you need the information.
Hope this helps.
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 It's a Rough World |
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No_Name
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« Reply #6 on: August 18, 2010, 03:13:31 PM » |
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Well..
You need to formally contact Microsoft not email them.
This would be by letter to their local office and would most likely need to be a legal letter asking for the information you need.
If this is what your legally required to do to sell electronics in your country then this is what you have to do.
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alan_poh
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« Reply #7 on: August 18, 2010, 09:40:14 PM » |
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Well..
You need to formally contact Microsoft not email them.
This would be by letter to their local office and would most likely need to be a legal letter asking for the information you need.
If this is what your legally required to do to sell electronics in your country then this is what you have to do.
i contacted them in Croatia also by phone (not the customer support, but the microsoft ppl in the oofice)...they told me they will contact me....so far nothing... i got a response today from Microsoft customer support (from Croatia), and they told me that they can't help me, 2 days before i also phoned the person from that customer support and he told me that he forwarded the e-mail i sent him to "upper" levels of the organization...well, today they sent their response and this is it: "sorry, but the Xbox 360 isn't supported by microsoft in Croatia bla bla bla"... are they retarded??? i'm trying to sell legally their product and they are f***ing with me like that....ok, I now, their sales will boost for mybe 0,00000001% because of me....but it is positive, not a negative thing! I even contacted a sale manager from USA, and he answered me via e-mail. (i was surpised he did)...and the answer was the same: "we do not have support for the Xbox 360 in Croatia..." how pathetic they are! |
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« Last Edit: August 18, 2010, 09:42:38 PM by alan_poh »
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oddysea
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« Reply #8 on: August 19, 2010, 04:53:43 AM » |
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I even contacted a sale manager from USA, and he answered me via e-mail. (i was surpised he did)...and the answer was the same: "we do not have support for the Xbox 360 in Croatia..."
This could be because they don't have the LIVE infrastructure in Croatia or in a near enough location. Without being able to supply LIVE content they don't want to distribute. LIVE has a 30ms ping limit which would require servers in fairly close proximity. Also, not sure if they have Croatian language support in the NXE dashboard which would be another reason.
It might be worth asking them about future plans to build such infrastructure and if someone could demonstrate a significant demand for the LIVE service in Croatia would they implement such plans.
Afterall, M$ makes almost nothing off console / game sales. It's all about LIVE, thats where the £,$,Euros are!!
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alan_poh
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« Reply #9 on: August 19, 2010, 05:32:59 AM » |
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I even contacted a sale manager from USA, and he answered me via e-mail. (i was surpised he did)...and the answer was the same: "we do not have support for the Xbox 360 in Croatia..."
This could be because they don't have the LIVE infrastructure in Croatia or in a near enough location. Without being able to supply LIVE content they don't want to distribute. LIVE has a 30ms ping limit which would require servers in fairly close proximity. Also, not sure if they have Croatian language support in the NXE dashboard which would be another reason.
It might be worth asking them about future plans to build such infrastructure and if someone could demonstrate a significant demand for the LIVE service in Croatia would they implement such plans.
Afterall, M$ makes almost nothing off console / game sales. It's all about LIVE, thats where the £,$,Euros are!!
well, i bet there are servers in italy or some nearby country....for example Slovenia! the servers are not a problem...neither is the speed of the ADSL....the 50% of the population in Croatia has a 4Mbit/s connection, me and allmost every my friend have a 10Mbit/s connection.......the speed isnt a problem here, something else is.... i think the major problem is that Croatia by now isnt in the European union..... |
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Arakon
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« Reply #10 on: August 19, 2010, 05:35:09 AM » |
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Transfer speed has nothing to do with the ping.
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I do NOT give support by email, PM, ICQ or whatever. Anyone annoying me that way will have his balls removed. With a rusty butterknife. Slowly. And I'll enjoy doing it.
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alan_poh
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« Reply #11 on: August 19, 2010, 09:03:38 AM » |
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Transfer speed has nothing to do with the ping.
good to know... but here is the problem of Croatia not beeing in the european union...not the ping... |
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No_Name
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« Reply #12 on: August 19, 2010, 02:53:23 PM » |
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FORMALLY
This means a letter to them sent registered post or the equivalent.
As your looking for safety information it would have to be as a formal legal request not an email or a phone call to someone who might now know who in the company is the right person to talk to.
Hire a lawyer and get them to make a formal approach to MS legal in the US to the testing information but as they are not going to officially support you, YOU may need to be the only to get the certification to satisfy your government.
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Gazcoigne
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« Reply #13 on: August 19, 2010, 03:07:30 PM » |
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am i the only one thinking that if M$ arent selling the xbox in croatia, then its painfully obvious they are not about to help you do it, for you to make a profit that should be theirs.
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alan_poh
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« Reply #14 on: August 19, 2010, 05:07:23 PM » |
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am i the only one thinking that if M$ arent selling the xbox in croatia, then its painfully obvious they are not about to help you do it, for you to make a profit that should be theirs.
buying from a ditributor in Italy (which i will do) will give a profit to microsoft...so dont tell me they arent taking nothing from this.....the distributor in italy must buy consoles from microsoft.... |
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No_Name
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« Reply #15 on: August 19, 2010, 05:31:08 PM » |
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buying from a ditributor in Italy (which i will do) will give a profit to microsoft...so dont tell me they arent taking nothing from this.....the distributor in italy must buy consoles from microsoft....
Yes we understand. But you appear not to. Your asking the company to provide YOU! with the tests so you can resell their hardware. While you wont directly impact their business by buying from a distributor you are still looking to somehow get around your countries requirements. Honestly this is the wrong place you should be seeking help. You need to talk to a lawyer and get proper legal advice on what is needed and where to get it to be legit. |
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alan_poh
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« Reply #16 on: August 20, 2010, 05:33:36 AM » |
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buying from a ditributor in Italy (which i will do) will give a profit to microsoft...so dont tell me they arent taking nothing from this.....the distributor in italy must buy consoles from microsoft....
Yes we understand. But you appear not to. Your asking the company to provide YOU! with the tests so you can resell their hardware. While you wont directly impact their business by buying from a distributor you are still looking to somehow get around your countries requirements. Honestly this is the wrong place you should be seeking help. You need to talk to a lawyer and get proper legal advice on what is needed and where to get it to be legit. i'll do what you suggested me...i'll send a "document" with all the information of my enterprise, signed and etc.... yesterday a manager from microsoft croatia phoned me, he said i can freely import xbox 360 into the country, but they cant provide me those test reports, i have to contact either the distributor in italy or the microsoft in ireland which is responsible for the distribution in all europe... this is clearly the wrong place....i asked also on 2 other forum and nobody knows what the test reports are.... thanx for the help anyway |
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Gazcoigne
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« Reply #17 on: August 20, 2010, 05:35:11 AM » |
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exactly this is xbox-hacker not an official m$ site
lol no1 here could possibly answer your queries, this site is dedicated to hacking the xbox, not selling it.
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No_Name
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« Reply #18 on: August 20, 2010, 06:58:35 AM » |
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The European HQ for Microsofts EMEA oprations is in Ireland so the guy is not lying to you at all.
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alan_poh
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« Reply #19 on: August 20, 2010, 06:53:29 PM » |
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The European HQ for Microsofts EMEA oprations is in Ireland so the guy is not lying to you at all.
i didnt say that he is lying to me... i know already from before that the european hq for microsoft is there... i'll send them an official letter....hope that will help me |
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